CLEAR EXPECTATIONS. BETTER LEARNING.
Cancellation & refunds
Draft for owner review · 12 September 2026
These pages are being prepared for launch. Business contact details, commercial terms, retention periods and refund timelines require confirmation. This draft is not a final purchase agreement.
These pages are being prepared for launch. Business contact details, commercial terms, retention periods and refund timelines require confirmation. This draft is not a final purchase agreement.
Before accepting a payment
The cancellation and refund rules must be shown before enrollment and payment. This draft deliberately does not invent a refund promise. There is currently no integrated payment or automated refund flow on this website.
Details the owner must confirm
- The cancellation window, when it starts, and any course access or usage conditions.
- How trial sessions, discounted purchases, instalments and partially delivered courses are treated.
- The treatment of duplicate payments, access failures and courses cancelled by ASIKRU.
- The time to acknowledge a request, reach a decision and initiate an approved refund.
- The payment method used for refunds and the expected bank or provider processing time.
- Any lawful, clearly disclosed deductions and exceptions, with reasons.
How to raise a request
Use the contact form with your registered email, course name, payment reference if applicable, and reason. Never send card details, bank passwords or one-time codes. The public support email and escalation contact must be added to the final policy.
Fair handling
The final policy should explain the outcome in writing and retain the request and decision record. Statutory rights and remedies must remain available; a blanket “no refunds under any circumstances” statement should not replace a reviewed policy.